June depaNews

Hands up those amongst you who have not, at some stage, had a disagreement with a supervisor, or manager, or director or even GM, about your professional opinion. You know, where your professional opinion as an EHO, or building certifier or planner is rejected by the person you report to who presses you to recommend the opposite.

Too many examples come to mind in our office, including even a GM trying to direct a BPB accredited employee on the content of their decisions!

Section 352 (1) of the Local Government Act 1993 provides “a member of staff of the Council is not subject to direction by the Council as to the content of any advice or recommendation made by the member”.  A Council can direct a member of staff to provide advice or a recommendation but they are prohibited from directing its content.  That’s in 352(2).

This is an issue that comes up in a Council far too often. It’s awkward for an employee to deal with it, we recommend at the very least they keep proper records so that the paper trail shows that they did certain things but ideally, if the boss doesn’t like your professional advice, then the boss should take over providing the advice on the recommendation and sign it off themselves.

But wouldn’t it be nice if section 352 acknowledged that “the Council” also included those acting on behalf of the Council who regularly think it appropriate to direct an employee below them on the content of their advice or recommendation. We’ve been trying to talk the Office of Local Government into this. We have a long corporate memory and know that the Local Government Exposure Draft Bill did include that protection generally but it didn’t make it into the 1993 Act.

The Office of Local Government has agreed with our practical view and we now have their advice:

OLG would agree that where there is a difference of opinion between a professional planner and their manager on the content of a report or recommendation, the appropriate way to resolve this in practice would be for the manager to sign off on the report.

This is a real get out of jail free card for planners who can regularly be stood over to approve something that should be rejected, or reject something that should be approved and can apply equally to differences of professional opinion in public or environmental health or building control.

Don’t underestimate the value of this letter. Print it out and put it on your wall right in front of you and never forget that the OLG agrees that if the boss wants you to do something other than what you think is the right thing, the boss can make that recommendation themselves and sign it off.

This is not just a benefit of depa membership, it’s a protection for all professionals. Those who are not members can consider it a gift.

There are spies and informants everywhere. In the May issue of depaNews we reported on the BPB’s acknowledgement that they can use multiple informants and intelligence in a way that challenged the original expectation of local government and the BPB about how complaints would be investigated.

It was always understood, because the BPB told us this is how it would work, that someone would make a complaint to a Council about a Council accredited employee and if the complaint was also made at the same time or subsequently to the BPB, then the BPB would acknowledge the investigation conducted initially by the Council and provide significant weight to the Council’s consideration in any action from it.

So, when we found ourselves with a member where an investigation had been triggered without any complaint and where the BPB was resistant to disclosing how the work of the Council certifier came to be the subject of an investigation, we had to find out what was going on.

We met with the Director of the Building Professionals Board Lynelle Collins and the Manager Investigations Sean Fagan. At least Sean has a history in local government (Parramatta and Blacktown to name two) and while he has been out of the industry for some time, he does know what certifiers go through on-site.  Ms Collins, initially reluctant to disclose anything was not quite so forthcoming.

To say that the reception Vice President Jamie Loader and I received was cool and unwelcoming makes it sound a much more warm and welcoming meeting than it really was. Talk about trying to get blood from a stone.  Gone are the days of the warm embrace of former CEO Neil Cocks and Chair Sue Holliday.

No concessions were made about why the investigation happened although we think our guess was right - that the Department of Fair Trading was already on site with a contractual argument between the owner and the builder, and why not look at other parts of the job while they were there.

Ms Collins said that there were many “intelligence cells” now that the BPB was part of the Department of Fair Trading. Pressed on exactly how many intelligence cells there were she said she was unable to answer that because the Department has multiple roles and in any event, there are plenty of other agencies involved on a site who may initiate investigations, such as the Police, the Fire Brigade or whatever.

In a way, while we joke about spies and spying, the reality is that the Department of Fair Trading (shortly to be part of Services NSW) presents the opportunity for a building site to be the subject of consideration in a way it never was when the BPB was a stand-alone board. While Ms Collins found it “alarming” that we wanted some specified number, we found it equally alarming that she couldn’t, or wouldn’t, provide one.  She said if we wanted to know we should have a look on their website.  You should have a look on their website too.

The upshot of it all is that we are spoiled for imagery now, because the BPB/Department of Fair Trading/ServicesNSW is now more like this:

The upshot of the investigation of the particular Council was that there were no findings made against the employee, so we can remain confident that accredited certifiers employed by councils are doing the job properly and, people who do the job properly have nothing to fear from regulators, many-headed or otherwise.

We think that Ms Collins must have received some unfortunate intelligence about us and our history on the issue of accreditation because while we were nothing but charming, that wasn’t quite how we were received. Maybe things will be better next time.